Self-Exclusion
If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, please consider using Self-Exclusion which prevents you from gambling with bet365 for a specified period of 6 months, 1 year, 2 years, 5 years or indefinitely.
If you want to stop playing for other reasons, please consider a Time-Out or using Account Closure.
What happens when you self-exclude?
During a period of Self-Exclusion you will not be able to use your account for betting, although you will still be able to log in and withdraw any remaining balance. It will not be possible to re-open your account for any reason. bet365 will do all it can to prevent new accounts being opened.
You can self-exclude your account in the “Gaming Controls” section in the Account Menu by choosing Self-Exclusion.
Next steps
While we will remove you from our marketing databases, we also suggest that you remove bet365 from your notifications and delete/uninstall all bet365 apps and downloads, as well as blocking/unfollowing bet365 social media accounts. You may also wish to consider installing software that blocks access to gambling websites, click here for more information.
We recommend that you seek support from a problem gambling support service to help you deal with your problem.
Alternatively, you can contact our customer care team for assistance and further information.
West Virginia Lottery Voluntary Exclusion Program
If you are considering Self-Exclusion, you may wish to enroll in the West Virginia Lottery Voluntary Exclusion Program.
The West Virginia Lottery Voluntary Exclusion Program allows you to exclude yourself from all gaming activities at West Virginia Lottery regulated venues, mobile applications and online gaming associated with the West Virginia Lottery.
To find out more and to enroll in the West Virginia Lottery Voluntary Exclusion Program, please visit https://wvlottery.com/iplay-with-purpose/self-exclusion.